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Business FAQs

Q: How do I keep my important documents and data safe? 

A: There are lots of ways to ensure data protection. Usually, I recommend a combination of both local and offsite data storage. This can take many forms and is always different from company to company. The best course of action is to assess first and then decide based on factors relating to Accessibility and Size.

Q: How can I reliably access my calendar, contacts, and email from multiple devices?

A: There are many services out there that will synchronize your important information. The decision has to first be made if you want to host the services yourself, or if you want to outsource the responsibility to another company. Either option is viable, and I can walk you through the pros and cons of each. Once you decide on where the services will be hosted, I can help you build the right solution for you and your company. 

Q: Can I mix Apple, Windows, and Android devices together at my company?

A: Absolutely! I have access to many services that will allow your company to take advantage of the platforms and devices you already have. I’ve been integrating platforms for longer than I’ve been in business, and there are many ways to make it work. I’m not married to any particular platform. Each has their strengths and weaknesses, and often it is the combination that works best for my clients.

Q: Should we create our own app, or are there apps and services out there that will meet our needs?

A: Yes. Creating an application is a long and potentially expensive process, but sometimes there is nothing like a custom solution to meet your specific needs. Sometimes it may not even need to be an app, maybe a complex spreadsheet or database will meet your needs. Whatever you need, I have built apps, created formula driven documents and forms, and personally tested out over 5,000 iPad and iPhone apps. I will find something that will work for you.

Q: Are we using the technology we have now to its maximum capacity?

A: I’ve assessed a lot of companies over the years, and I always come back to the same conclusion. Wether you are or wether you aren’t isn’t as important as if it is working the best for you. If your company is running smoothly, we need to figure out why before we try to optimize anything. You can try to inject a new tech or force your users to adapt, but if it’s not the right solution for your workflow and goals, then it will only result in frustration. I can assess your current state and workflow, and then we can discuss how to or if we should improve it. 

Consumer FAQs

Q: How do I keep my important documents, photos, and data safe?

A: There are a number of ways to ensure that the important things on your device aren’t just on your device. If it were to get lost or broken, then you would lose all of those important memories and information. I can walk you through the steps necessary to ensure that the things which are most important to you stay safe. I’m a father of three boys and I would be absolutely heartbroken to lose those photo memories. I can help you make sure that you don’t lose your’s either. 

Q: I just got a new phone, do I have to put all of my contacts back in one by one?

A: Before the arrival of cloud services, you would have. If you have a smartphone now, there is absolutely no need to repeat this process. This also holds true for your calendars, notes, and so many more services. I can help you synchronize those items so that they are no longer tied to a single device, but allow you to go from device to device without losing a beat along the way.

Q: What is “The Cloud”?

A: The cloud is a complex network of services running on different servers around the world. It can store documents, photos, synchronize and backup mobile devices, and so much more. It seems complex, but in reality is works just like the servers and systems of large companies. They offer so many benefits to the individual user that companies like Apple and Google started offering those services to consumers. I can walk you through the complexities and help you understand, benefit from, and even appreciate the cloud. 

Q: Can I print from my mobile device?

A: Yes. I realize the irony of running a company called “The INKLESS” and helping people to use printers, but I also understand that not everyone is ready to make the leap to a paperless lifestyle. As much as I don’t personally use them, I can certainly help you set them up and attach them to your mobile devices through your wireless network. (I can build you one of those if you don’t have one)

Q: I read/heard that the newer update for my device has lots of problems, should I wait to update?

A: First of all, you shouldn’t take your tech advice from news outlets. If you want to know about medicine, you go to a doctor. If you want to know about installing a new bathroom, you go to a contractor. If you want to know about your tech, talk to a tech consultant. I typically update my own personal device months before the updates are released to the public so that I can be sure of the pitfalls, bugs, as well as the awesome new features. I have walked many people through updates to their devices and have never lost their data or crashed a device beyond repair. Bugs and glitches may happen, but that’s normal with everything. I can help you through the transitions and guide you to update at the best times.

Services & Pricing

Business Services

 
  • Mac/PC Repair
  • ​IT consulting
  • IT solutions
  • IT problem solving
  • Training
  • Application recommendations
  • Custom application development
  • Wireless networking
  • Backup systems
  • ​Data recovery
  • ​Remote support
  • MDM*
  • Kitchen sink (it's a joke, I'm not really a plumber)




















Business services are invoiced at $125/hr with a 1 hour minimum.

Consumer Services

 
  • ​Mac/PC Repair
  • ​Home network assessment/setup
  • iCloud setup
  • ​Training and education
  • Application recommendations
  • Hard-drive back up
  • ​Data recovery











Consumer services are billed at $60/hr with a 1 hour minimum. 

*MDM stands for Mobile Device Management. The INKLESS is Apple certified for IT support of iPad, iPhone, and iPod Touch in a business/enterprise organization. Your devices can be rolled out locally or remotely and maintain the security, ease of use, and accessibility that you want and expect from an iOS device. Existing devices and even employee owned devices can be managed to keep your business separate from your employee's personal lives.
Visit Apple’s IT support page for MDM 

About

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